Privacy Policy

Privacy Policy – RideLvL

Last updated: January 2026

RideLvL (“we”, “our”, “us”) operates the RideLvL website and provides online coaching and video-based training services. We are committed to protecting your personal data and complying with the EU General Data Protection Regulation (GDPR).

1. Data We Collect

Depending on how you use RideLvL, we may collect:

• Identity and contact data (name, email address)

• Profile data (rider or instructor profile, skill level)

• Content data (videos, annotations, comments submitted as part of coaching or training)

• Transaction data (purchase history; payment details are handled by our payment providers)

• Technical data (IP address, device information, browser type, usage data)

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2. Purposes and Legal Basis

We process your personal data for the following purposes:

• To provide our services, including online coaching and video analysis

  Legal basis: performance of a contract

• To manage your account and communicate about services or updates

  Legal basis: performance of a contract or consent

• To improve our products and user experience

  Legal basis: legitimate interest

• To comply with legal, accounting, and regulatory obligations

  Legal basis: legal obligation

3. Data Controller

The data controller is:

RideLvL SAS

128 avenue de Genève

74000 Annecy

France

SIRET: 999 550 312 00014

RCS Annecy

Contact: contact@ridelvl.com

4. Data Sharing and Processors

We may share your personal data with trusted third-party service providers acting as data processors, including:

• Payment providers

• Hosting and cloud storage providers

• Analytics and communication tools

These providers process personal data solely on our instructions and in compliance with GDPR.

We do not sell your personal data.

5. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services

• Meet legal and accounting obligations

• Resolve disputes and enforce agreements

You may request deletion of your account and associated data, subject to applicable legal retention requirements.

6. Your Rights

Under the GDPR, you have the right to:

• Access your personal data

• Rectify inaccurate or incomplete data

• Request erasure of your data

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at contact@ridelvl.com.

7. Cookies

We use cookies or similar technologies for analytics and performance purposes. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be published on this page.